Effective Date: May 10, 2026

Thank you for shopping with Puff Crew Smoke Shop. We value our customers and strive to provide high-quality vape and electronic cigarette products. Please read our Refund & Returns Policy carefully before making a purchase.

Website: https://puffcrewsmokeshop.com/
Business Address: 2105 Justin Ln #107, Austin, TX 78757, United States

1. Age Restriction

By purchasing from our website, you confirm that you are of legal smoking age in your jurisdiction. Orders placed by underage customers will be canceled and refunded where applicable.

2. Return Eligibility

Due to the nature of vape and electronic cigarette products, we generally do not accept returns on:

  • Opened products
  • Used products
  • E-liquids
  • Disposable vape devices
  • Coils, pods, cartridges, or consumable items
  • Products damaged by misuse or improper handling

Returns may only be accepted for:

  • Incorrect items received
  • Unopened and unused products
  • Manufacturer defects
  • Products damaged during shipping

All return requests must be submitted within 7 days of receiving your order.

3. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items are non-refundable and non-returnable:

  • Opened vape products
  • E-cigarettes that have been used
  • E-liquids or nicotine products
  • Clearance or sale items
  • Gift cards
  • Consumable accessories

4. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and clear photos/videos of the issue.
  3. We will review your claim and may offer:
    • A replacement
    • Store credit
    • A refund (if approved)

We reserve the right to deny claims that do not include sufficient evidence.

5. Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verifying the issue.

6. Refund Process

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the issue was caused by our error.

7. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was shipped
  • The item arrived damaged
  • The product is confirmed defective

Returned items must be securely packaged to avoid damage during transit.

8. Order Cancellations

Orders may only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

We reserve the right to cancel any order due to:

  • Failed age verification
  • Suspicious or fraudulent activity
  • Product availability issues
  • Legal restrictions

9. Chargebacks and Fraud Prevention

Fraudulent chargebacks or disputes may result in:

  • Permanent account suspension
  • Refusal of future service
  • Legal action where applicable

10. Contact Us

For return requests or refund inquiries, please contact:

Puff Crew Smoke Shop
2105 Justin Ln #107
Austin, TX 78757
United States

Website: https://puffcrewsmokeshop.com/